First Thursday automatically flags any enquiry that hasn’t received a recorded response. But you can also manually flag or unflag enquiries to help you stay on top of follow-ups, pending actions, or reminders.
❗ When an enquiry is flagged by default
Enquiries will automatically show a red exclamation mark in both the Pipeline and Enquiries tab if:
No message has been sent via the email composer
The enquiry hasn’t been marked as contacted
This helps you quickly see which leads still need action.
✅ How to remove the flag
To clear the red flag:
Reply using the email composer inside First Thursday
Or click the Contacts button on the individual enquiry and mark it as contacted
🖐 When to manually flag an enquiry
Sometimes, you may want to manually turn the flag on, even if a contact has been recorded. This is useful when:
You want to remind yourself to follow up again later
You’re waiting for a frame quote or input from a third party
There’s a pending task before you can proceed
⚙️ How to manually flag or unflag an enquiry
Open the relevant enquiry
Click the three dots in the top-right corner
Scroll down and select Flag
This will override the current status and turn the flag red, even if the enquiry was previously marked green
To remove a manual flag:
Return to the same enquiry
Click the three dots
Select Unflag